The email will go to the mailbox specified on the Business information page. Select this option when you want to receive an email anytime a customer books an appointment or changes an existing one. Notify when a booking is created or changed If you want to limit how far in advance customers can book appointments, then this is the setting for you! You can set the maximum for 365 days or more. The minimum lead time is based on regular hours and not business hours. The lead time policy enables you to specify the number of hours in advance that customers must book or cancel an appointment. You build your staffing plan based on the appointments that are scheduled so it's important to know in advance how many customers are coming in for service on any particular day. (To set service durations, see Define your service offerings.) Conversely, a 60-minute interval means that appointments are only available on the hour. An interval of 15 minutes, for example, means a customer could schedule a 60-minute appointment at 8:00, 8:15, 8:30, and so on. You can also set your own customized time increments. You can set your time increments from 5 minutes to 4 hours. Policyĭetermines the intervals between appointments. This table explains the various scheduling policies available on the booking page. See Define your service offerings for instructions. You can set this service-level policy on the Services page. But for those services that require facility reservations or fees, such as golf lessons, you might require three days' notice. For example, let's say that for most services, such as initial consultations, one-day notice for cancellations is acceptable. They're automatically applied to all the services you offer unless you choose to modify them on a per-service basis. The policies you set here are the top-level policies. Additional customization can be added for each service within the Services page, with additional duration settings and policies that apply only to that service. Scheduling policies include the length of appointments, acceptable lead and cancellation times, and automatic notifications of booking changes. In Microsoft Bookings, the booking page is where you set the scheduling policies for your business. Some take only a few minutes, while others can take hours or more.
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